Our Store Policies
Things You Need to Know
DiceCuts was built with one goal in mind: creating a premium and enjoyable tabletop experience from the moment you visit the site to the moment your order reaches the table.
We believe good service, clear communication, and quality products are the foundation of a strong community. The policies below are here to keep things transparent and ensure the best possible experience for everyone shopping with us.
We offer a 30-day return policy on unused and unopened products. Items must be returned in their original condition and packaging to qualify for a full refund.
If you receive a damaged or defective item, please contact us using the form below or through our live chat. We’ll gladly work with you to resolve the issue as quickly as possible.
SHIPPING POLICY
Shipping & Fulfillment
Orders are typically processed within 2–5 business days unless otherwise stated.
Some products offered by DiceCuts are made-to-order, resin printed, hand-finished, or produced in limited quantities. Production times may vary depending on current workload and release schedules.
Tracking information will be provided once your order ships.
Customers are responsible for ensuring that shipping information is entered correctly at checkout.
PRE-ORDER POLICY
PRE-ORDERS & PRODUCT AVAILABILITY
At DiceCuts, different product categories operate under different fulfillment models depending on the manufacturer, production method, and inventory availability. We believe in being transparent about lead times so you always know what to expect before placing an order.
PRE-ORDER PRODUCTS
Some products sold through DiceCuts are offered as pre-orders. These items are not always physically stocked on-site and may be ordered from our distribution or manufacturing partners once sufficient order volume is reached.
Estimated lead times may vary depending on supplier availability, release schedules, and distributor processing times.
Current preorder categories include:
Corvus Belli Products
Estimated lead time: approximately 3 weeks
Baron of Dice Products
Estimated lead time: approximately 10 business days
Pre-order timelines are estimates only and may occasionally vary due to manufacturer delays, shipping disruptions, customs processing, or stock allocation changes outside of our control.
If an unexpected delay occurs, we will do our best to communicate updates clearly and promptly.
MADE TO ORDER PRODUCTS
Many DiceCuts products are produced in-house through resin printing, terrain fabrication, painting, or custom manufacturing workflows.
These items are created specifically for your order and may require production time before shipping.
Current estimated production time:
DiceCuts Manufactured Products
Estimated lead time: approximately 5 business days depending on production workload and order complexity.
Custom commissions, painted products, terrain projects, and large-volume orders may require additional production time. Estimated timelines for these projects will be communicated individually when applicable.
IN-STOCK PRODUCTS
Products listed as “In Stock” are physically available and ready for processing and shipment.
Most in-stock orders are processed within 1–3 business days unless otherwise stated.
COMBINED ORDERS
Orders containing multiple fulfillment types may ship together once all items are ready unless otherwise arranged.
For example:
-
A preorder item may delay shipment of an in-stock item
-
A made-to-order item may extend overall fulfillment time
-
Large mixed orders may require staggered fulfillment
If you require partial shipments or special arrangements, please contact us before placing your order.
QUESTIONS & SUPPORT
If you have any questions regarding product availability, fulfillment timelines, or preorder status, please contact us directly through our Contact page or live chat system.
We greatly appreciate your patience and support for independent tabletop businesses and specialty hobby manufacturing.
RETURNS & REFUNDS
Something wrong with your product?
Unused and unopened products may be returned within 30 days of purchase for a full refund.
To initiate a return, please contact us with your order number and a brief explanation of the issue.
Refunds are processed after returned items are received and inspected.
Shipping costs are non-refundable unless the return is related to a damaged or incorrect item.
DAMAGED ITEMS
Damaged/Missing Items or Incorrect Orders
If your order arrives damaged or incomplete, please contact us within 7 days of delivery.
Whenever possible, include photos of the damaged packaging or product so we can resolve the issue quickly.
We will gladly work with you to replace or correct the issue whenever possible.
CUSTOM / PRINTED PRODUCTS
Resin Printed & Custom Products
Many DiceCuts products are produced using high-quality resin printing and may include hand-finished elements.
Minor surface marks, support contact points, or small variations may occasionally occur as part of the manufacturing process.
Custom, personalized, painted, or made-to-order products may not qualify for returns unless they arrive damaged or defective.
TERMS OF SERVICE
By using this website, you agree to use DiceCuts services responsibly and respectfully.
All product descriptions, pricing, and availability are subject to change without notice.
DiceCuts reserves the right to cancel or refund orders in cases of pricing errors, inventory issues, fraud prevention, or abuse of services.
All images, branding, and website content remain the property of DiceCuts unless otherwise stated.
For any questions regarding store policies or orders, please contact us directly.